Terms & Conditions

CA Transparency Supply Chain Act

PRIVACY POLICY

LAST UPDATED: May, 2017

In-N-Out values your privacy. This Privacy Policy describes the privacy practices of In-N-Out Burgers, a California corporation (“In-N-Out”), and how we collect information from you when you visit and use In-N-Out’s websites, mobile or tablet applications, or other on-line services or platforms (“Services”). This Privacy Policy only applies to those Services operated by or for In-N-Out, including in-n-out.com, shop.in-n-out.com, vault48.com, ino4kids.org, and slave2nothing.org.

In-N-Out does not generally require your personal information to visit and use the Services. However, you may be required to provide your personal information to participate in certain activities associated with the Services, such as providing general comments or making purchases from our on-line Company Store. It is your choice to provide your personal information, but you may not be able to participate in these activities if you choose not to provide your personal information. By providing personal information through the Services, you explicitly agree to our collection and use of all such information as described in this Privacy Policy.

Collection of Information

For each visitor to or user of In-N-Out’s Services, In-N-Out’s Web server automatically recognizes and stores computer-readable information such as the visitor’s IP address and domain name combination. This is typically anonymous information automatically provided by your computer. We use this information to follow visitor traffic patterns through the Services to improve user experience. If your Internet browser employs blocking or “Do Not Track” technology that limits recognition or the collection of such computer-readable information, In-N-Out will not alter or bypass such technology. In-N-Out does not provide access to third parties to track your personally identifiable information through your use of the Services, but In-N-Out may allow third parties to access certain information you provide as described herein.

When you visit or use the Services, In-N-Out may use "cookies" to store certain information on your computer that allows us to customize your visit to In-N-Out’s Services or to simply facilitate signing in to the Services. Most browsers automatically accept cookies, but your browser settings can be adjusted to erase or block cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

In-N-Out may also ask you to provide personal information, including your email address, name, mailing address, telephone number, or persistent identifier (such as a customer number held in a cookie), to enable you to make on-line purchases or submit comments to us through the Services. You must provide such personal information accurately, so that In-N-Out may properly communicate with you. You can contact us through the “Contact Us” page at in-n-out.com if you need to inform us of any changes to your personal information. In-N-Out may combine the information you provide through the Services with information we may collect off-line from you or from third parties.

Use of Information

In-N-Out may use the personal information you provide, or that we collect from other sources, for our general business purposes, such as responding to your requests or questions, processing orders, communicating about customer service, informing you about others’ products or services you might find interesting, or personalizing our service to meet your needs or preferences. This may involve sharing your personal information with our affiliates.

We may disclose personal information to third parties in the following instances: (1) you request or authorize it; (2) to complete a transaction for you; (3) to comply with laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas, and legal investigations; (4) to enforce our Terms of Use or other agreements; (5) to protect the rights, property, safety, and security of In-N-Out, you, and others; (6) to allow our agents, outside vendors, or service providers to perform functions on our behalf (e.g., data analysis, marketing assistance, order processing, etc.); (7) to assist third parties with their marketing research efforts; or (8) for other purposes consistent with this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated data, without any personally identifiable information, to third parties for promotional or other purposes.

Third Party Sites

In-N-Out’s Services and communications through the Services may contain links and pointers to other third party websites, including, without limitation, websites for employment applications, advertising, and social media platforms. This Privacy Policy does not apply to these third party websites, and we are not responsible for the privacy practices, policies, or content of any such third party websites, even if you link to them through the Services or communications related to the Services. We have no control over how such third party websites collect or use personal information, and we have no responsibility for any personal information you provide or content you post on such third party websites. We encourage you to read and understand the privacy policies of any third party websites that you visit.

Credit Card Purchases

In-N-Out may ask you to provide a credit card number in order to purchase a product. Credit card transactions are processed by a third party professional payment authorization service selected by In-N-Out to provide added security and reliability. Only the purchase price and the credit card information provided by you are supplied to this third party service. Information collected during credit card transactions is maintained in the service’s database for accounting and billing purposes and is not released to third parties. In-N-Out does not maintain a copy of your credit card information on its servers and will not use your credit card information for any purpose other than processing your order.

Security

In-N-Out takes great care in maintaining the security of your personal information and in preventing its unauthorized access by employing appropriate technology and internal procedures. When we transmit sensitive personal information through our Services, we protect it through the use of encryption, such as Secure Socket Layer (SSL) protocol. However, In-N-Out does not guarantee that unauthorized access is completely preventable in every circumstance, as no method of electronically storing or transmitting data is completely secure. It is highly recommended that you monitor your credit card activity and use of your personal information on a regular basis.

Notice Regarding Minors

In-N-Out strongly believes in protecting and maintaining the privacy rights of children. In-N-Out’s Services are not intended to be used by or targeted to children under age 13. We do not intend to collect personal information through our Services from children under age 13. If we receive actual knowledge that we have collected any individually identifiable information about a child under age 13, we will delete that information and not use or disclose the child’s information except as may be required by law. If you are a parent or legal guardian and believe your child under age 13 has provided us with personally identifiable information, you can write us at the address provided at the end of this Privacy Policy or through the “Contact Us” page at in-n-out.com. Please use “COPPA Information Request” in the subject line of your communication.

In-N-Out does not intend to collect personally identifiable information from children under age 18 (or under the age of majority in their jurisdiction of residence) without permission from a parent or guardian. In-N-Out strongly encourages all parents to supervise their children's on-line activities and regularly monitor their children's use of the Internet, including use of In-N-Out’s Services. Parents should consider using parental control tools and other services to assist them in supervising their children's on-line use or on-line disclosure of their name, address or other personal information without parental consent.

Request to Remove Posts by Minors

If you are under age 18 and you posted content on one of In-N-Out’s Services that you no longer want anyone to see, you can send a request to In-N-Out to remove that content. To send a request, contact In-N-Out’s Customer Service department using the information and instructions on the “Contact Us” page at in-n-out.com or write us at the address provided at the end of this Privacy Policy. We will review your request and determine whether your request is appropriate for proper removal of content. You should be aware that even if In-N-Out attempts to remove content per your request, this does not ensure complete or comprehensive removal of the content posted on In-N-Out’s Services. This provision only applies to In-N-Out’s Services and does not apply to any websites operated by third parties that may have content related to In-N-Out and its Services. Also, this provision only applies to content that you post yourself and does not apply to content posted by third parties, even if it refers to you.

Use and Disclosure of Anonymous Aggregated Information

In-N-Out may collect, aggregate, and maintain anonymous information about our Services’ users, such as interests, purchasing habits, and the like. In-N-Out may use this information for tailoring content and advertising to deliver a better experience for our users. In-N-Out may also share such aggregate information about the Services’ users with business partners and other third parties for the purposes described above.

Consent

Your continued use of the Services constitutes your agreement to this Privacy Policy and any updates. By accepting the terms of this Privacy Policy, you are consenting to the collection and processing of all personal information provided by you through your use of the Services and sharing of such information in accordance with the terms of this Privacy Policy.

Changes to Privacy Policy

In-N-Out may revise this Privacy Policy on occasion and will always post the most current version with the Services. For any material change to this Privacy Policy, particularly any change relating to the collection and use of your personal information, we will notify you (for example, by posting a notice with the Services or sending an e-mail to an e-mail address that you had agreed to provide). Your continued use of the Services and/or provision of your personal information constitute your acceptance of our updated Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about our use and protection of your personal information.

Revocations of Policy and Questions

You may revoke acceptance of the terms of this Privacy Policy, request that your e-mail address or other personal information is not shared, or send any other inquiries about our practices relating to personal information and Privacy Policy by writing us at:

Customer Service
In-N-Out Burgers
4199 Campus Drive, 9th floor
Irvine, CA 92612